Rooms are available from 2 p.m., on the day you are due to depart rooms are to be vacated by 10 a.m. On request you also leave earlier or stay later.
Payment can be made with a debit card (only in the Jägerhof), in CASH a few days before a bank transfer for the amount can be made. If not otherwise agreed in writing, only the deposit and written confirmation is regarded as a guest reservation confirmation.
Please pay your deposit within 7 days of making your booking. If the booking is cancelled less than 3 months before the agreed arrival day, the deposit is retained as a cancellation fee.
We recommend you take out travel cancellation insurance.
Smoking is not permitted in the recreation room and in rented rooms; there are always ashtrays located outside the building and on the balcony. Austrian hotel contract conditions apply – local tax 2€/person/night (for those aged 15 and over) for the tourist board are not included (unless otherwise agreed with us in writing).
For your information
Towels and bed linen are available in the apartments. Please bring your own sauna and bathing towels with you, the towels in your room are not to be used in the sauna or at the swimming pool.
We would ask that children under the age of 15 do not loiter in the sauna area.
From 9 p.m. in and around the building we would ask that you show consideration for others in not being loud.
Please order and pay bakery orders with the baker (comes every morning except Sundays and bank holidays). We distribute any orders.
Please separate your rubbish accordingly (see information in the guest portfolio and in the kitchen); please also avoid any ununcessary packaging, plastic bags and the like. We are happy to provide you with cloth bags or a basket.
We would be delighted is you could help us save our environment by using electricity and water sparingly.
Please let us know if anything has been damaged.
Dogs permitted on request (please bring your own dog basket and dog blanket).
Please note that there is a fee levied for your four-legged friend and that dogs are not permitted in the waiting room, sauna and the games room. Dogs which are not more than max. 50 cm shoulder height are permitted. Price per day/dog not including feed € 10. Damages and possible cleaning are charged at cost. Dogs are not permitted in beds and on couches and must be kept on a lead in and around the building. In the Going district area there is leads are compulsory. Please dispose of dog "do‘s" accordingly. Only 1 dog permitted per apartment – dogs are not permitted in all properties, please always ask. Thank-you !!!
We recommend that our guests take out travel insurance for their holiday. EUROPAISCHE REISEVERSICHERUNG has specific offers for those holidaying in Austria.